Return Policy – Gagana Silks
Effective Date: [24/07/2025]
At Gagana Silks, customer satisfaction is our top priority. However, due to the nature of our products, we do not accept returns or exchanges for reasons like personal dislike, color variation, or change of mind.
✅ Return Eligibility
We accept returns only in the case of:
- Damaged or defective product received
- Wrong product sent
📹 Mandatory Video Proof
To be eligible for a return:
- You must provide a full unboxing video clearly showing the defect or damage.
- The video must start before opening the package and show the entire unwrapping process without cuts or edits.
- Without video proof, no return or exchange will be accepted.
⏰ Return Request Timeline
- You must contact us within 48 hours of delivery to report any issue.
- Any request beyond this timeframe will not be accepted.
🚫 No Returns On
- Minor color variations (due to lighting/screen display)
- Size or fit issues
- Sarees that have been worn, washed, or altered
💬 How to Request a Return
Please email us at [your email] or WhatsApp us at [your number] with:
- Order ID
- Unboxing video showing the defect
- Photos (optional, for clarity)
📦 Return Process
- Once approved, we will provide return instructions.
- The product must be returned in its original, unused condition with tags and packaging.
Thank you for understanding and supporting small businesses like Gagana Silks.
If you have any questions, feel free to reach out to us.